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Personalizing service with video chat

Personalizing service with video chat

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that phone calls may be too limited to offer.

The wait for Microsoft Teams is over!

The wait for Microsoft Teams is over!

Slack is a well-known, cloud-based collaboration tool that helps your team communicate better and be more productive. Microsoft Teams is Window’s own version with a twist. It’s been reported that prior to its release, a gigantic update was rolled out that equipped Teams with a bevy of features that will definitely make a difference.

5 steps to eliminate ads in File Explorer

5 steps to eliminate ads in File Explorer

Microsoft has quietly begun doing the unthinkable: inserting advertisements into your File Explorer. The last place anyone ever expected to see a OneDrive promotion is right alongside their ‘My Documents’ folder, and we expect the first thing they’ll think is, “How do I turn that off?” Read on to find out how.

Check the list of free ransomware decryptors

Check the list of free ransomware decryptors

We’ve gotten so caught up discussing ransomware prevention with our clients that we’ve neglected to mention that several strains have already been defeated. In fact, there’s a decent chance you can actually decrypt all your data for free. Always make sure to check these lists before responding to a cyber attacker’s demands.

Defend yourself from this new Mac ransomware

Defend yourself from this new Mac ransomware

Cybersecurity experts stumbled into a ransomware variant late last month, but this one doesn’t target Windows devices. The malware, known as OSX/Filecoder.E, encrypts Mac data like any cryptolocker strain many businesses have seen in the past. However, unlike normal ransomware that release files after the Bitcoin ransom is paid, this new strain makes no such promises.

Order management systems and eCommerce

Order management systems and eCommerce

If business value is all about the long-term health and well-being of your company, there are few things more important than getting your product into customers’ hands swiftly and efficiently. Thankfully, modern technology has revolutionized these tasks and how you add value to your business.

Beware of the Cloudbleed bug

Beware of the Cloudbleed bug

Cloudflare, an internet security services company, found a major bug in its software that leaked sensitive data like cookies and passwords from client websites. Although investigation into the security flaw, also known as Cloudbleed, is still underway, early reports found that malicious hackers have not exploited this vulnerability.

Is your Android smartphone a security risk?

Is your Android smartphone a security risk?

Desktop and laptop users install security software updates and do everything they can to safeguard against cyber attacks. The same cannot be said of smartphone users. This is understandable because cyber threats on mobile phones are less visible… but that doesn’t mean they don’t happen.

A beginner’s guide to Snapchat for business

A beginner’s guide to Snapchat for business

The 21st century is the age of social media, with a plethora of outlets available, users are spoilt for choice. Business owners are faced with the same dilemma, between Facebook, Instagram, Twitter, and about thirty more – which one should they invest in? It’s important that the platform is simple, interactive, and touches base with numerous users with every post.

WebRTC vs VoIP: competing or complementary?

WebRTC vs VoIP: competing or complementary?

Although some critics are labeling the newest tool in the internet-based telecommunications field a “VoIP killer,” nothing could be further from the truth. The reality of the situation is that this new technology, WebRTC, is here to make it even easier for customers to contact your business using the internet.