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6 CRM best practices you need to know

6 CRM best practices you need to know

Most companies have customer relationship management (CRM) software to help them keep track of contact information and purchase history. But having a large database is worthless if you’re not using it to build long-lasting relationships. To keep existing clients coming back and bring new ones in, follow these CRM best practices.

Google’s cloud platform receives an upgrade

Google’s cloud platform receives an upgrade

As more and more businesses move their IT resources into the cloud, it’s no wonder that a company as big as Google is doing everything it can to upgrade the products it delivers over the internet. The search giant has at least 60 separate cloud services, and its most recent release makes them all faster.

Android now links to Windows!

Android now links to Windows!

From computers to smartphones to tablets, we use smart devices every day. Web browsing is one of the most common forms of usage, so isn’t it time we were able to share websites from one device onto another? Android and Microsoft agree, and have devised a solution.

Social media helps improve content

Social media helps improve content

To truly understand their customers’ purchasing habits, all content marketers have to do is follow the clues left on social media platforms. By doing this, they can send the right content to the right audience and increase conversions and sales. Here’s what you need to know to utilize social media to your business’s advantage.

Better call quality with a dedicated circuit

Better call quality with a dedicated circuit

It’s very frustrating for businesses with hosted VoIP (Voice over Internet Protocol) to experience bad call quality. Hosted VoIP is supposed to be more advantageous than traditional phone or on-premises VoIP systems, but many providers still can’t seem to guarantee landline call quality when it comes to voice calls.

Tell Office 2016 and Office 365 apart

Tell Office 2016 and Office 365 apart

Microsoft delivers some of the best productivity tools for businesses worldwide. Office 2016 and Office 365 are the most popular software in the market today. And while both offer Word, Excel, and PowerPoint, there are some significant differences between each product.

Microsoft 365 unveiled

Microsoft 365 unveiled

Microsoft has sold Office 365 and Windows 10 to businesses in various ways. While some business owners don’t mind purchasing the two solutions separately, others prefer one bundle that offers both. And that’s now possible with Microsoft 365.

Microsoft 365 combines Office 365, Windows 10 and Enterprise Mobility + Security into one solution, which will be available in two plans: Microsoft 365 Business and Microsoft 365 Enterprise.

Know these types of malware to stay protected

Know these types of malware to stay protected

Computer threats have been around for decades. In fact, one of the first computer viruses was detected in the early 70s. Technology has come a long way since then, but so have online threats: Spyware, ransomware, virus, trojans, and all types of malware designed to wreak havoc.

Malware targeting MacOS steals bank logins

Malware targeting MacOS steals bank logins

Although ransomware has stolen the limelight recently, there’s another type of cyberattack targeting your bank account. Thanks to some horrifying ingenuity, being infected by OSX.Dok can result in victims directly handing their bank account information to hackers.

Backup and Sync: Google’s new business tool

Backup and Sync: Google’s new business tool

Businesses that store and process large volumes of data need a highly organized storage and backup system. Although there are various ways to do this — like keeping them on multiple devices or putting them on external hard drives and memory cards — these are not very efficient and can also be misplaced.